By creating an account, accepting an invitation, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation.
1. The Service
Undropoff is a customer-relationship platform for messaging customers, staff, and colleagues across connected channels (such as email and WhatsApp), managing contacts and tasks, and optionally using AI assistants to draft and send replies. We may add, change, or remove features over time.
2. Accounts & eligibility
- You must be at least 16 years old to use the Service.
- You are responsible for your account credentials and for all activity under your account. Keep them secure and notify us promptly of any unauthorised use.
- You must provide accurate information and keep it up to date.
3. Acceptable use
You agree not to:
- Use the Service to send spam or unsolicited messages, or in violation of any anti-spam, telemarketing, or electronic-communications law.
- Send messages to people who have not given the consent required by law or by the relevant channel's rules (including Meta/WhatsApp and email-sending policies).
- Upload or transmit unlawful, infringing, harmful, or malicious content.
- Attempt to breach, probe, or circumvent the security of the Service, or access data you are not authorised to access.
- Reverse-engineer, resell, or build a competing product from the Service, except to the extent the law forbids that restriction.
- Use the Service in violation of the terms of any third-party channel or provider you connect.
4. Your content & data
You retain ownership of the contacts, messages, files, and other content you submit (“Your Content”). You grant us a limited licence to host, process, and transmit Your Content solely to provide and improve the Service. You are responsible for Your Content and for having the rights and consents needed to process it — including the consent of the people you message. Our handling of personal data is described in our Privacy Policy.
5. Connected channels & third-party services
The Service integrates with third-party platforms (such as email providers, WhatsApp/Meta, authentication, and AI providers). Your use of those platforms is also governed by their own terms, and we are not responsible for them. You must comply with the messaging, consent, and content policies of every channel you connect.
6. AI features
The Service may use AI to generate suggested or automated replies. AI output can be inaccurate or inappropriate, and you are responsible for reviewing and for any messages sent from your account — including those an AI assistant sends where you have enabled automatic replies. AI assistants act automatically only where an administrator has explicitly enabled it for a given contact and channel.
7. Fees
If the Service or any feature is offered for a fee, the applicable pricing and payment terms will be presented to you before you incur a charge. Fees are non-refundable except where required by law.
8. Intellectual property
The Service, including its software, design, and trademarks, is owned by Shuttle Technologies and its licensors and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; we reserve all other rights.
9. Suspension & termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure, or for prolonged inactivity. On termination, your right to use the Service ends; we may delete Your Content after a reasonable period, subject to our Privacy Policy and applicable law.
10. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.
11. Limitation of liability
To the maximum extent permitted by law, Shuttle Technologies will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the 12 months before the claim or USD 100.
12. Indemnity
You agree to indemnify and hold harmless Shuttle Technologies from claims, damages, and expenses arising out of Your Content, your use of the Service, or your breach of these Terms or of any law or third-party rights.
13. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms here and update the “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-laws rules. The courts of that jurisdiction will have exclusive jurisdiction over any dispute, unless mandatory law provides otherwise.
15. Contact
Questions about these Terms? Email support@undropoff.com or write to us at TODO — Street, City, Country.